Risks, Limitations and Assumptions

  • The integration can handle Critical/Recovery failure notifications for the following two cases when user enables App Failure Notifications in configuration
    • Connectivity Exception
    • Authentication Exception
  • The integration will send duplicate/repeat failure alert notifications for every 6 hours.
  • The integration cannot control monitoring pause/resume actions based on above alerts Metrics can be used to monitor WEKA resources and can generate alerts based on the threshold values.
  • OpsRamp has provided 14000 as default Port value for processing WEKA Rest APIs. Users can modify this value from application configuration page at any point of time if requires.
  • The minimum supported version for the option to get the latest snapshot metric is nextgen-14.0.0.
  • Full discovery support requires gateway version 15.0.0 or above.
  • This integration is not compatible with Cluster Gateway.

Troubleshooting

  • Ensure all the prerequisites are met
  • When WEKA integration fails to Discover / Monitor, please do below troubleshooting steps
  • Check if any alerts generated on WEKA Cluster or on the gateway or any error logs in vprobe.
  • To rule out API accessibility or specific failures like end device connectivity or authentication, try to check the reachability of end device from gateway using below commands
    • try ping with IP Address provided in configuration ping
    • try telnet using telnet
    • If still need assistance, reach out to the support Team to check API accessibility using SDK App Debug Command Center (depends on gateway version 18 and app support) OR DiscoveryandMonitoring-TargetAPIResponses
  • To get API Responses for each Native Type. select Execute command against configuration and then select the command Get Target Response . Now you can select Native types and then click on execute command, you will get all the apis and its response for the selected native type.
  • If there is no connectivity or authentication issues, please refer to SDK App Debugging process and reach out to Support Team for further assistance.