Common Gateway Updates

The following updates apply to both Classic Gateway and NextGen Gateway.

Enhancements

Improved Logging Mechanism

The logging system has been updated for better clarity and error identification. Previously, all messages, including successful operations, were logged as ERROR, making it difficult to identify real issues.

What’s new:

  • Only actual errors are logged in to vprobe.log.
  • Successful and informational messages are logged into a new file, vprobe-gateway-info.log.
  • This separation helps users quickly distinguish between errors and normal activity, improving the efficiency of issue identification and resolution.

SNMP APP Enhancement

By default, the OpsRamp tool automatically adjusts the packet transmission rate during device reachability scans based on available network bandwidth.
If needed, you can manually configure this with selectable options ranging from 100 to 500 packets per second in the SNMP discovery profile. This is useful for accelerating scans in cases where device response is delayed.

Multi-IP Monitoring Enhancements

Multi-IP monitoring now automatically excludes HSRP (Hot Standby Router Protocol) IPs from the list of alternative IPs. Now, added a new excludeIp configuration parameter, allowing users to specify custom IPs that should be excluded from the alternative IPs list.

These enhancements help ensure that only relevant IPs are monitored, reducing noise, and improving monitoring accuracy.

Expanded Configuration Backup Support for ExtremeOS

Added configuration backup support for ExtremeOS devices with model names starting with C2, C3, C5, and D2.

Improved Configuration Comparison for Network Backups

The configuration comparison process now skips lines starting with “Using” when comparing network configuration backups.
This change helps reduce false positives and makes configuration differences easier to interpret.

Added a New VMware Metric

Added a new metric, vmware_vm_memory_allocated, for VMware Virtual Machines. This metric provides better visibility into VM memory allocation, supporting more detailed monitoring and reporting.

Improved Configuration Backup for XE-IOS 4K Series

Enhanced configuration backup support for XE-IOS 4K series models by including both Startup and WLAN configurations as part of the startup configuration display.

Bug Fixes

  • Resolved an issue where monitoring would fail for other types (agent, gateway-sdk) when unsupported monitoring was applied to devices managed through the gateway.
  • Fixed an issue where authentication alerts were not generated if VMware discovery failed due to DNS name resolution problems.
  • Added a fix to work “Get Latest Snapshot” always works for UCM monitoring.

Security Fixes

Known Vulnerability in Sudo Package

We have identified a known vulnerability (CVE-2025-32462, CVE-2025-32463) in the sudo package. If you encounter this issue, we recommend the following workaround depending on your gateway type.

Classic gateway:
This vulnerability has been addressed in patch version 19.2.0 of the Classic Gateway.

  • If you are planning to upgrade to version 19.2.0, no action is required. The patch will automatically update the sudo package.
  • If you are not upgrading to 19.2.0, you must manually update the sudo package using one of the following methods:
    • Manually update the sudo package
    • Use remote execution via the OpsRamp Agent

Nextgen Gateway:
Unlike the Classic Gateway, the sudo package is not updated automatically in the NextGen Gateway. You must manually update the sudo package using one of the following supported methods:

  • Manually update the sudo package
  • Use remote execution via the OpsRamp Agent

See Updating the Sudo OS Package document for more information.

NextGen Gateway Updates

Enhancements

Added support for mounting user-provided custom SSL/TLS certificates to the NextGen Gateway Updater and Squid Proxy pods, enabling secure communication with internal or private certificate authorities.

See Upload Certificate to NextGen Gateway document for more information.